Print free Soft Skills bingo cards or customize,
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Add numbers, words, photos, or mix them all.
Play using PDF printouts, virtual bingo cards,
and the virtual bingo caller, or combine all formats.
About: This bingo card is designed for call center or customer service teams aiming to boost their communication and problem-solving skills. Perfect for team meetings or training sessions, it encourages staff to practice empathy, patience, and professionalism as they interact with customers. The card rewards thoughtful conversation techniques and celebrates delivering positive customer experiences.
How To: To get a printable PDF, click the Print button.
You can adjust the number of cards and other
printing settings on the Print tab.
Grid items and free space text can be changed on the Basic tab.
Appearance can be exactly customized on the
relevant tabs, or you can quickly find any option
using the 🔍 tab.
How to play Soft Skills Bingo Cards?
Printed Caller: Print PDF calling list & calling slips and physically choose the slips.
Online Caller: Click on the Play button above.
Printed Players: Print PDF bingo cards and physically scratch the cards.
Online Players: Click on the Play button above, and then click on the 🎫 button.
Mixed Mode: Select any combination above.
For instance, caller can be either Printed or Online.
And players can be Printed or Online or a mix of both.
Step-By-Step:
Start by saving the Soft Skills PDF by clicking on the "Print" button above.
Open the PDF and print a hard copy.
For random drawing, you can print another copy of the call list, cut, fold and then draw them randomly at play time.
Cut the bingo cards at the cut lines if there are more than 1 bingo cards per page.
Give one card to each player. For marking, you can use crayons. Crayons cost the least.
Select one person to be the caller. If you are playing in a small group, the caller may as well play along with their own Bingo card.
The caller initiates the play by randomly drawing an item from the call list and calling out it to everyone.
The players scan their cards to see if they have the called word. If they do, they dab that word.
The first player to complete a horizontal, vertical, or a diagonal line of marked items yells "Bingo!" and wins the game.
The caller validates that the items marked form a correct line according to the Bingo card and call list.
You can play for varied patterns or a full card blackout for an extended game.
This Soft Skills Bingo Cards Game contains following Words or Phrases: Used probing questions, Built rapport with customer, Used active listening, Closed contact w/ survey request, Apologized for the issue, De-escalate customer, Received positive feedback, Restated customer needs, Used customer's name, Paused before replying, Showed empathy, Stayed patient, Thanked customer, Explained next steps, Used positive language, Gave link to product, Invited customer back, Used the group chat for help, First contact resolution, Told cust we're happy to help, Remained calm, Conversation summary given, Offered resolution, Check in on call/chat hold, Validated concern.
This Soft Skills Bingo Cards Game contains following Words or Phrases: Used probing questions, Built rapport with customer, Used active listening, Closed contact w/ survey request, Apologized for the issue, De-escalate customer, Received positive feedback, Restated customer needs, Used customer's name, Paused before replying, Showed empathy, Stayed patient, Thanked customer, Explained next steps, Used positive language, Gave link to product, Invited customer back, Used the group chat for help, First contact resolution, Told cust we're happy to help, Remained calm, Conversation summary given, Offered resolution, Check in on call/chat hold, Validated concern.