Print free Soft Skills bingo cards or adjust them,
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Add numbers, phrases, photos, or all of them.
Play using printable PDF, online bingo cards,
and the online bingo caller, or go hybrid.
About: This bingo card centers on essential customer service skills, perfect for training sessions or team workshops. It highlights the best practices for handling customer interactions with empathy, professionalism, and effective communication. Use this card to encourage staff to recognize and apply key techniques that lead to positive customer experiences and stronger client relationships.
How To: To download a PDF to print, click the Print button.
You can modify the number of cards and other
printing preferences on the Print tab.
Grid items and free space content can be edited on the Basic tab.
Appearance can be exactly customized on the
corresponding tabs, or you can quickly locate any setting
on the 🔍 tab.
How to play Soft Skills Bingo Cards?
Paper Caller: Print PDF calling list & calling slips and manually draw the slips.
Virtual Caller: Click on the Play button above.
Virtual Players: Click on the Play button above, and then click on the 🎫 button.
Paper Players: Print PDF bingo cards and manually cross off the cards.
Hybrid Play: Pick any combination above.
For instance, caller can be either Printed or Virtual.
And players can be Printed or Virtual or a mix of both.
Step-By-Step:
Start by getting the Soft Skills PDF by clicking on the "Print" button above.
Open the PDF and print a hard copy.
For random calling, you can print another copy of the call list, cut, fold and then pull them randomly at play time.
Cut the bingo cards at the cut marks if there are greater than 1 bingo cards per page.
Distribute one card per player. For marking, you can use markers. Crayons cost the least.
Pick one person to be the caller. If you are playing in a small group, the caller may as well play along with their own Bingo card.
The caller initiates the game by randomly picking an item from the call list and announcing it to all players.
The players look at their cards to see if they have the called word. If they do, they dab that word.
The first player to complete a horizontal, vertical, or a diagonal line of marked items shouts "Bingo!" and wins the play.
The caller validates that the items crossed off form a proper line according to the Bingo card and call list.
You can play for varied patterns or a full card blackout for a longer play.
This Soft Skills Bingo Cards Game contains following Words or Phrases: Used probing questions, Built rapport with customer, Used active listening, Closed contact w/ survey request, Apologized for the issue, De-escalate customer, Received positive feedback, Restated customer needs, Used customer's name, Paused before replying, Showed empathy, Stayed patient, Thanked customer, Explained next steps, Used positive language, Gave link to product, Invited customer back, Used the group chat for help, First contact resolution, Told cust we're happy to help, Remained calm, Conversation summary given, Offered resolution, Check in on call/chat hold, Validated concern.
This Soft Skills Bingo Cards Game contains following Words or Phrases: Used probing questions, Built rapport with customer, Used active listening, Closed contact w/ survey request, Apologized for the issue, De-escalate customer, Received positive feedback, Restated customer needs, Used customer's name, Paused before replying, Showed empathy, Stayed patient, Thanked customer, Explained next steps, Used positive language, Gave link to product, Invited customer back, Used the group chat for help, First contact resolution, Told cust we're happy to help, Remained calm, Conversation summary given, Offered resolution, Check in on call/chat hold, Validated concern.