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About: This bingo card is perfect for call center training sessions or customer service workshops. It highlights the key skills and best practices that make for a positive customer experience, such as active listening, empathy, and clear communication. Use it to encourage friendly competition while reinforcing important habits with your team.
How To: To get a PDF to print, click the Print button.
You can adjust the number of cards and other
printing settings on the Print tab.
Grid items and free space text can be edited on the Basic tab.
Appearance can be completely customized on the
corresponding tabs, or you can easily search any setting
on the 🔍 tab.
How to play BINGO Cards?
Virtual Caller: Click on the Play button above.
Printed Players: Print PDF bingo cards and physically mark the cards.
Printed Caller: Print PDF calling list & calling slips and physically draw the slips.
Virtual Players: Click on the Play button above, and then click on the 🎫 button.
Mixed Play: Pick any combination above.
For instance, caller can be either Printed or Virtual.
And players can be Printed or Virtual or a combo of both.
Step-By-Step:
Start by downloading the BINGO PDF by clicking on the "Print" button above.
Open the PDF and print it.
For random calling, you can print another copy of the call list, cut, fold and then pick them randomly at play time.
Cut the bingo cards at the cut lines if there are more than 1 bingo cards per page.
Distribute one card per player. For marking, you can use pens. Crayons are the cheapest.
Pick one person to be the caller. If you are playing in a small group, the caller may as well play along with their own Bingo card.
The caller starts the game by randomly pulling an item from the call list and saying it to all players.
The players scan their cards to see if they have the announced word. If they do, they dab that word.
The first player to complete a horizontal, vertical, or a diagonal line of crossed items yells "Bingo!" and wins the play.
The caller checks that the items crossed off form a correct line as per the Bingo card and call list.
You can play for multiple patterns or a full card blackout for a longer play.
This BINGO Cards Game contains following Words or Phrases: Used probing questions, Built rapport with customer, Used active listening, Closed call w/ survey request, Appologized for the issue, De-escalate customer, Received positive feedback, Restated customer needs, Used customer's name, Paused before replying, Showed empathy, Stayed patient, Thanked Customer, Explained next steps, Used positive language, Gave link to product, Invited customer back, Used the group chat for help, Told cust we're happy to help, Remained calm, Call summary given, Offered resolution, Checked in on hold, Validated concern, Validated concern.
This BINGO Cards Game contains following Words or Phrases: Used probing questions, Built rapport with customer, Used active listening, Closed call w/ survey request, Appologized for the issue, De-escalate customer, Received positive feedback, Restated customer needs, Used customer's name, Paused before replying, Showed empathy, Stayed patient, Thanked Customer, Explained next steps, Used positive language, Gave link to product, Invited customer back, Used the group chat for help, Told cust we're happy to help, Remained calm, Call summary given, Offered resolution, Checked in on hold, Validated concern, Validated concern.